This Privacy Policy explains how Vally’s Afterhours Support (“Vally’s
Support,”
“we,” “us,” “our”) collects, uses, shares, and protects
personal data in connection with the website www.vallysupport.com
(the “Site”) and our afterhours support services for trucking companies (the
“Services”).
It also describes choices and rights available to individuals under applicable laws, including the EU/UK GDPR
and
certain U.S. state privacy laws (e.g., California’s CPRA).
Website & Marketing (Controller). When you browse the Site, submit a form, or receive
marketing communications, we act as a controller of your personal data.
Client Operations (Processor). When a business client engages us to provide the Services
(e.g., supporting drivers and broker communications), we process personal data (e.g., driver names, contact
numbers) as a processor on the client’s documented instructions. The DPA
applies to that processing.
Contract (to perform the Services or respond to pre-contract requests).
Legitimate interests (to secure and improve the Site/Services, prevent abuse, or send
limited B2B communications). We balance these interests against your rights.
Legal obligation (e.g., record-keeping, tax, responding to lawful requests).
6. Sharing & Disclosure
We share personal data only as necessary and with safeguards:
Vendors/Processors: hosting, email delivery, CRM, communications, analytics, and
maintenance/fuel card vendors used during the Services. We require appropriate data-protection commitments.
Client-designated recipients: brokers, shippers, drivers, and other third parties with
whom the Client instructs us to communicate.
Corporate transactions: in a merger, acquisition, or sale of assets, subject to
confidentiality.
Legal: to comply with law, protect rights, safety, or prevent fraud/abuse.
7. International Transfers
We operate from the Republic of Moldova and may process data in other countries. Where required, we use a
lawful transfer mechanism (e.g., EU Standard Contractual Clauses) and implement appropriate safeguards.
8. Retention
Leads & enquiries: up to 24 months after last interaction.
Client service records (operational): typically 24 months, unless longer
is needed for legal compliance or to establish/defend claims.
Billing & contracts: up to 6 years (or local legal requirement).
System logs: typically 12 months.
Marketing opt-out list: retained as needed to honor your preference.
9. Security
We apply administrative, technical, and physical safeguards appropriate to the risk, including access controls,
encrypted transport, least-privilege practices, vendor due diligence, and staff confidentiality obligations. No
system is perfectly secure; please use caution when sharing data.
10. Your Privacy Rights
Your rights depend on your location’s laws. Subject to exemptions and verification, you may have the right to:
Access the personal data we hold about you.
Rectify inaccurate or incomplete data.
Delete your data (erasure).
Restrict or object to certain processing (including direct marketing).
Portability of data you provided in a machine-readable format.
Withdraw consent at any time where processing is based on consent.
Appeal a decision on your request (certain U.S. states).
To make a request, email info@vallysupport.com.
We will verify your identity and respond within applicable timelines
(generally 30 days under GDPR and 45 days under U.S. state laws).
If we process your data as a processor for a client, we will forward your request to the relevant
client (controller).
You may also lodge a complaint with your local supervisory authority (e.g., an EU Data Protection Authority or
the UK ICO).
11. Marketing, Cookies & Analytics
Marketing. We send B2B service updates and, with consent or as permitted by law, marketing
communications.
You can opt out anytime via the email footer or by contacting us.
Cookies. We use essential cookies and, where enabled, analytics/measurement cookies.
See our Cookie Policy for categories, lifetimes, and how to manage preferences.
Signals. We honor browser-level global privacy controls where technically feasible.
12. Children’s Privacy
The Site and Services are directed to business users aged 18+. We do not knowingly collect personal data from
children under 13 (U.S.) or under 16 (EEA/UK). If you believe a child has provided data, contact us and we will
take appropriate action.
13. “Do Not Sell/Share” (U.S. States)
We do not sell personal information for money. If we use analytics/advertising cookies that may constitute a
“sale”/“share”
under California or similar laws, you can opt out via our Cookie Preferences link.
Authorized agents may submit requests by emailing info@vallysupport.com.
14. Changes to this Policy
We may update this Policy to reflect legal, technical, or business developments. We will post the revised
Policy with an updated effective date and, where required, provide prior notice. Your continued use of the Site
or Services after changes take effect signifies acceptance.